Terms and Conditions – WeVouch
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Terms & Conditions

THIS AGREEMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS/DOCUMENTS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES 2011. THIS IS A COMPUTER-GENERATED ELECTRONIC RECORD AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

PLEASE READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY. TERMS AND CONDITIONS MENTIONED IN THE AGREEMENT ARE A BINDING CONTRACT BETWEEN REQLAIM TECHNOLOGIES PRIVATE LIMITED AND USERS. THE TERMS ARE EFFECTIVE UPON ACCEPTANCE AND SHALL GOVERN THE RELATIONSHIP BETWEEN REQLAIM TECHNOLOGIES PRIVATE LIMITED AND USERS FOR SERVICES THROUGH PLATFORM WWW.WEVOUCH.IN. IF THESE TERMS CONFLICT WITH ANY OTHER DOCUMENT/RECORDS, THE TERMS AND CONDITIONS OF THIS AGREEMENT SHALL PREVAIL UNLESS AND UNTIL FURTHER CHANGE/MODIFICATIONS NOTIFIED BY REQLAIM.

1. INTRODUCTION

Welcome to www.wevouch.in (Platform and Mobile/Web Application) that is absolutely owned and operated by “Reqlaim Technologies Private Limited” which provides services related to Asset Management and serves as a platform between Original Equipment Manufacturer /authorised service provider of Original Equipment Manufacturer / other third party service providers and User, (hereinafter referred to as “Reqlaim”, which expression shall unless repugnant to the context thereof, include its successors and assigns) a Indian Company registered under The Companies Act, 2013.

If You (“You/Yourself/Guest/Visitor”) continue to browse and use this Platform, You are agreeing to comply with and be bound by these terms and conditions for use of the Platform (“Terms of Use”), which together with our privacy policy (“Privacy Policy”) govern Platform’s relationship with You. If You disagree with any part of these Terms of Use, You may not use this Platform.

2. DEFINITIONS

“Asset(s)” shall mean any Product which carries warranty whether normal or extended or otherwise and which is listed by the User on the Platform.

“Product” (s) shall mean any products including but not limited to electric, electronic equipment, home furnishing, furniture, kitchen wares, automobiles, batteries, luggage, watches, jewellery, laptops, computers, mobile phone, camera, air conditioner, washing machine, refrigerator, TV, sound system, home theatre and any products which are used by the Users.

“Reqlaim”; “us”; “we”; “our” shall mean Reqlaim Technologies Private Limited, an Indian Company, registered under Companies Act,2013, having its office at Merlin Infinite, Unit No.806, 8th Floor Plot No.51, Block- DN, Sector V, Salt Lake Kolkata Parganas North WB 700091, Kolkata, India.

“Register” shall mean registering to the Platform or any other links/dashboards/webpages created on the Platform to avail the Services provided by the Platform on the basis of conditions mentioned in this Terms of Use.

“Service(s)” shall mean various services offered by us through Platform or published on any social media for which User has given mandate to the Platform to coordinate with OEMs and act on behalf of the Users including but not limited to asset management services including maintaining checks on the warranties, Annual Maintenance contracts, warranty notifications, calling on behalf of Users the support centres of OEMs and raising complaints and tickets related to the Assets of the OEM etc. or any other allied services offered from time to time.

“Users” shall mean Users who visit, access and use the Platform, who may register to avail Services.

“Platform” shall mean www.wevouch.in and Mobile Application “wevouch” owned, operated, and managed by us.

“You” or “Your” or “Yourself” refers to the Users or viewers of this Platform.

“OEM” shall mean Original Equipment Manufacturer or authorised service provider of such Original Equipment Manufacturer which are listed by Users on the Platform.

3. REGISTRATION AND PASSWORD

Your registration for availing Services is subject to the acceptance of these Terms of Use and Privacy Policy of the Platform by You.

Users must register to access the Platform or Services available from time to time. There is no fee to register on the Platform and get only warranty notifications related to Services but in case you want to avail Services related to annual maintenance contracts, extended warranties, raising complaints and tickets related to the Assets to the OEM etc. you are required to subscribe to one of the subscription models available on the Platform as per your requirement.

You are required to provide personal details and details related to Assets while registering on the Platform. You will be required to provide information including but not limited to full name, address, postal code, city, state, country, email ID, password, mobile number, date of birth, gender, Details of Asset model number, purchase order, warranty card, warranty period, servicing details, OEM details, other third-party service provider’s details etc.

You agree that at the time of registration, the information provided by You shall always be accurate, correct and complete. You shall be responsible for maintaining the confidentiality of Your account and password and You agree to accept responsibility for all activities that occur under Your account. You can change Your profile information and any other details that You have shared with the Platform and You shall promptly update the email address listed in connection with Your account to keep it accurate so that we can contact You. You shall provide any additional information as required by the Platform from time-to-time. We also reserve the right to refuse registration or delete accounts at our sole discretion. You must not set up an account on behalf of another individual or entity unless You are authorized to do so. You agree to abide by all applicable laws and regulations and are solely responsible for all acts or omissions committed by You.

4. SERVICE DESCRIPTION

Through this Platform we provide Services as mentioned below

  • i. Platform is engaged in the business of providing Asset records preservation whether in warranty or out of warranty and serves as a platform between OEM or other third-party service provider and Users in order to provide Asset warranty management, Warranty Notifications, Annual Maintenance Contracts notification, raising tickets of complaints relating to warranty, out of warranty service requirements and any other claims/requirements for Users.
  • i. Platform is merely a facilitator and only takes responsibility of conveying complaint and raising ticket to the OEM or any other third-party service providers. Platform is not responsible and shall not be held liable in case the fault, error or the complaint is not resolved by the OEM or any other third-party service providers or the User is not satisfied with the solution whether fully or partially provided by such OEMs or any other third-party service providers on raising of a ticket.
  • ii. The Services mainly caters to the Users of the Assets including but not limited to domestic Users or the corporate Users.
  • iii. The Services are broadly divided into below mentioned types –

    • Asset Management Warranty Notification: Platform issues warranty related notifications to the Users based on the data/information stored by them. Platform shall notify Users periodically as decided by the platform before the expiry of the Warranty period. The platform shall not be held liable for failure in sending notifications to the Users due to any reason whatsoever.
    • Annual maintenance/servicing contract Notification: Platform shall assist Users by sending Asset maintenance or servicing related notifications based on the data/information provided by the Users.
    • Extended Warranty Notification: In case User avails extended warranty from the OEM or other third-party service provider by paying additional fees for extended warranty, the same information shall be shared by the User to the Platform. Upon sharing such information, Platform shall provide alerts and notifications related to the extended warranty to the Users.
    • Raising a Service Ticket on behalf of the Users to the OEMs or other third-party service providers: Subject to subscribing to additional Service, Platform may assist Users by calling OEM support centres or other third-party service provider customer care and raising tickets on behalf of the Users to OEMs in case there is any fault in the Asset, or any other servicing or warranty related complaints.
  • iv. The Services offered by Platform must be used with proper and due care as per instructions and conditions provided with the same.
  • V. Platform is a mere facilitator or a bridge between OEM and User and will take no responsibility for services and quality of services to be provided by OEMs after request/complaint/ticket is issued by the Platform.
  • vi. In any event, the total aggregate liability of Platform to You under any applicable law whatsoever for all loss or damage arising out of access to the Platform shall be limited to the subscription fee paid on pro – rata basis by You on the Platform. In case You have not paid any subscription fee due to Platform’s policy or any other reason, Platform shall not be liable for any loss or damage in whatsoever manner.
  • vii. Platform shall perform its Services to the best of its efforts; however, Platform shall not be held liable for failure in raising tickets to OEMs or any other third-party service providers on behalf of the User due to any reason whatsoever.

5. USE OF PLATFORM

  • i. Use of Platform is subject to these Terms of Use, Privacy Policy and any other policies and conditions that may be notified on the Platform.
  • ii. Contents and information of Platform will be available in English language.
  • iii. You may avail Services available on Platform from time to time.
  • iv. You understand and acknowledge that You have given express and unconditional mandate to the Platform to coordinate with OEMs and other third-party service providers and act on behalf of Users.
  • v. You understand and acknowledge that it is Your responsibility to read and understand all information as well as details regarding each Service before You proceed to avail the same.
  • vi. Before availing Services and executing payment procedure, You shall ensure that, You fill in correct data required for the same. Reqlaim is not responsible for verification of the authenticity of the data sent by You.
  • vii. In case of any wrong information or data is provided, You may not be able to avail appropriate Services and You shall be solely liable at Your cost for any damages monetary or otherwise suffered by You.
  • viii. Once you register on the Platform for Services, You can avail the Services which are free in nature in case of the paid Services, after registration You shall be directed to payment gateway option for making the payment as per the terms and condition specified therein. On making the necessary payment, You shall receive notification stating details of subscription model is availed by You.
  • ix. We may share notification of our upcoming Services or additional services on Platform, Telegram, Facebook or other social media Platform or any other mode of communication.
  • x. You understand and acknowledge that, the Platform is just the facilitator between the Original Equipment Manufacturer and You, to help make the Warranty and servicing needs easier and hassle free. You do not hold the Platform responsible for any unsettled Warranty complaints, any lack of or faulty servicing or any other Services to be provided by OEMs.

6. MODE OF PAYMENT

User agrees to make payment with the help of payment gateway or by any other mode as may be made available on Platform from time to time. User agrees to abide by and adhere to the terms and conditions of payment gateway providers. Platform shall display costs pertaining to Services and Users liability regarding tax and GST as applicable from time to time. User can avail discount if payment procedure is completed through referral code/offer or any promocode, discount coupons, scratch cards, vouchers or any other payment mechanism as may be applicable from time to time.

The payments shall be secured as per permissible remittance mechanism and payment gateways. The Users understand and acknowledge that Platform undertakes utmost care to provide secure online payment system. However, it is susceptible to hacking, virus attacks, malfunction. The Users undertake all payments subject to own risk and volition. The Platform shall not be liable for any loss or damage occurred to you due to any such malfunction, errors and/or unscrupulous activities.

7. REFUND POLICY

The refund policy of the Platform shall be informed to You while registering and availing the paid Services. The refund will be provided on a pro rata basis, based on the total subscription amount, and the amount of the Tickets used. Refund will be provided only at the sole discretion of the Platform. Reqlaim reserves the right to change the Refund Policy without any previous notice whatsoever.

8. CUSTOMER SUPPORT

Any complaints regarding Services will be resolved through email between You and the Platform as the case may be. You shall email us on support@wevouch.in in order to register your complaint. In case You notice any Content which is inappropriate, offensive, indecent or objectionable with respect to religious values, caste, culture, nationality, beliefs You shall email us on the provided email id.

9. CHANGE IN TERMS

Platform reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services available on the Platform with or without notice. Further, the Platform reserves the right to change these Terms of Use at any time. Platform will send an email to the registered Users in case of any changes in Terms of Use and any other Policy. You are responsible to regularly review the Terms of Use. Continued use of the Platform after any such changes shall constitute Your consent to be bound by such changes. Your only right with respect to any dissatisfaction with these Terms of Use; any policy or practice of ours in operating the Platform or any Content available through the Platform, is to exercise discontinuation of usage of Platform.

10. CONTENT AVAILABLE

We follow ethical business practices and intend to provide the content, which is authorised, relevant and applicable and does not infringe any third party’s rights. You acknowledge that Platform does not make any representations or provide any warranties about the material, data, and information, such as data files, text, facts and figures, computer software, code, audio files or photographs, or other images that is shared by Users or any other content provider (collectively, the “Content”) which You may have access to as part of the Platform, or through Your use of this Platform. Under no circumstances, Platform is liable in any way for any Content, including, but not limited to any infringing Content, any errors or omissions in Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, transmitted, linked from, or otherwise accessible through or made available via Platform. You understand that by using this Platform, You may be exposed to Content that You may consider inappropriate, dangerous, offensive, indecent, or objectionable due to religious values, culture, caste, nationality, beliefs or due to any other reason. In case You notice any violation of Your intellectual property rights, You shall register Your complaint through email to the Platform on support@wevouch.in. After registering the complaint, Platform will take appropriate legal actions against such incidence including removal of such Content.

11.CONTENT SUPPLIED BY YOU

You represent, warrant, and agree that no Content or Details shared by You with Platform (“Your Content”), violates or infringes upon the rights of any third party, including any patent, copyright, trademark, privacy, publicity, or other personal or proprietary rights, breaches or conflicts with any obligation, such as a confidentiality obligation, or contains libellous, defamatory, or otherwise unlawful material.

You grant us a personal, limited, revocable, non-transferable and non-exclusive right to use the content and details including but not limited to Trademarks, Service Marks, logos, feedback etc. submitted by You for providing the listing, You also grant us the right (i) to display your content and details on the Platform (ii) promote or distribute it for the access of other users.

You agree that You are solely responsible for your Content made available by You through the Platform including but not limited to any liabilities arising out of any third-party infringement claims.

We reserve the right to screen, refuse to post, remove or edit Your content at any time and for any or no reason in our absolute and sole discretion without prior notice, although we have no duty to do so or to monitor any public forum. If we elect to screen Your Content, there may be a delay in posting of such content in a public forum to allow for a review process. If we have questions about Your Content including, without limitation, the copyright, we may contact You for further information including, for example, to verify that You own the copyright or otherwise obtain necessary permission to post the material.

LINKS TO THIRD PARTY SITES

This Platform may contain links to other platforms owned and operated by third parties who are not related to the Platform (“Linked Platforms”). The Linked Platforms are not under the control of Platform and Platform is not responsible for the content of any Linked Platforms or any hyperlink contained in a Linked Platform and makes no representation or warranty with respect to the content of any such third-party sites.

Platform provides these links to You for convenience only and the inclusion of any link does not imply any endorsement of the Linked Platforms by Platform. Your link to any such Linked Platforms is entirely at Your own risk. Platform is not a party to any transaction between You and a Linked Platforms. Your use of a Linked Platform is subject to the terms and conditions of that site.

The Platform may also contain third party advertisements, if any. The display of such advertisements does not in any way imply an endorsement or recommendation of the relevant advertiser, its products or services unless specifically mentioned by Platform. You are referred to the relevant advertiser for all information regarding the advertisement and its products or services. Platform accepts no responsibility for any interaction between You and the relevant third party and is released from any liability arising out of or in any way connected with such interaction.

ANCILLARY SERVICES

You may get access to message boards, live chat rooms, emails, and other feature (“Ancillary Services”) that are offered from time to time on the Platform and may be operated by us or by a third party on our behalf. You shall not use these Ancillary Services to perform any illegal activities (including without limitation legal rights, such as right of privacy of others) or immoral activities, falsely stating or otherwise misrepresenting Your affiliation with a person or entity. The Platform reserve the right to remove any live chats, comments or information provided by you if the Platform considers this inappropriate.

PROHIBITED CONDUCT

You agree not to engage in any of the following activities:

Violating laws and rights:

You shall not (a) use the Platform for any illegal purpose or in violation of any local, state, national, or international laws, (b) violate or encourage others to violate any right of or obligation to a third party, including but not limited to, by infringing, misappropriating, or violating intellectual property, confidentiality, or privacy rights.

Solicitation:

You shall not use the Platform, or any information provided through the Platform for the transmission of advertising or promotional materials, including junk mail, spam, chain letters, or any other form of unsolicited or unwelcome solicitation.

Disruption:

You shall not use the Platform in any manner that could disable, overburden, damage, or impair the Platform, or interfere with any other party’s use and enjoyment of the Platform; including by (a) uploading or otherwise disseminating any virus, adware, spyware, worm or other malicious code, or (b) interfering with or disrupting any network, equipment, or server connected to or used to provide any of the Products or Services on the Platform, or violating any regulation, policy, or procedure of any network, equipment, or server.

Harming others:<

You shall not share or transmit Content or details that are harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful or otherwise discriminatory, false or misleading, or incites an illegal act. You shall not intimidate or harass another through the Platform; and, You may not post or transmit any personally identifiable information about persons without obtaining such person’s express permission to so through the Platform.<

Impersonation or unauthorized access:<

You shall not impersonate another person or entity or misrepresent Your affiliation with a person or entity when using the Platform. You shall not use or attempt to use another’s account or personal information; and, You shall not attempt to gain unauthorized access to the Platform, or the computer systems or networks connected to the Platform, through hacking password mining or any other means. <

DISCLAIMER OF WARRANTIES

You expressly acknowledge and agree that use of the Platform and Services is entirely at Your own risk and that the Platform, and the Services therein are provided on an "as is" basis, without any warranties of any kind. All express and implied warranties, including, without limitation, fitness for a particular purpose, and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by law. To the fullest extent permitted by law, Reqlaim, its officers, partners, employees, and agents disclaim all warranties, express or implied, in connection with the Platform of Services and your use thereof. Reqlaim makes no warranties or representations that-

  • i. The content shared on the Platform or any third-party platforms linked to the Platform are accurate or complete,
  • ii. The Platform will meet your requirements,
  • iii. The Platform will be available on an uninterrupted, timely, secure, or error-free basis,
  • iv. The results that may be obtained from the use of the Platform will be accurate or reliable.

We may occasionally for brief periods suspend the operations of the Platform for maintenance, updations or support work as we may deem appropriate. We are not liable for any inconvenience, loss or damages that may be caused to you during such periods of suspension. We shall not be or responsible for any –

  • errors, mistakes, or inaccuracies of content;
  • personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Platform;
  • any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored therein;
  • any interruption or cessation of transmission to or from the Platform;
  • any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Platform by any third party, and/or;
  • any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, communicated, transmitted, or otherwise made available via Platform. Platform does not warrant, endorse, guarantee, or assume responsibility for any Products/Services advertised or offered through the Platform or any hyperlinked platform or featured in any banner or other advertising.

16. INDEMNIFICATION

You agree to indemnify us and hold us harmless from and against any claims arising out of or relating to: (i) Details and Content that You submit or transmit for Services(ii) Your violation of any rights of any other person in connection with the Platform, (iii) infringement of any third party intellectual property rights, (iv) any breach of the terms and conditions of this Terms of Use, (v) any breach of applicable law and regulation (vi) any representation and warranties made in relation to the Services and (vi) transactions (present and subsequent) between You and the Users.

17. LIMITATION OF LIABILITY

In no event shall Reqlaim, its officers, partners, employees, or agents, be liable for direct, indirect, incidental, special, consequential or exemplary damages (even if Reqlaim has been advised of the possibility of such damages), resulting from any aspect of Your use of the Platform, including without limitation whether the damages arise from use or misuse of the Platform, from inability to use the Platform, or the interruption, suspension, modification, alteration, or termination of the Platform. Such limitation of liability shall also apply with respect to damages incurred by reason of Services or rendered through or advertised in connection with the Platform or any links on the Platform, as well as by reason of any information, opinions or advice received through or advertised in connection with the Platform or any links on the Platform. These limitations shall apply to the fullest extent permitted by law. You specifically acknowledge and agree that Reqlaim shall not be liable for User details or content or defamatory, offensive, or illegal conduct of any User or third party and that the risk of harm or damage from the foregoing rests entirely with You.

In any event, the total aggregate liability of Platform to You under any applicable law whatsoever for all loss or damage arising out of access to the Platform shall be limited to the subscription fee paid on pro – rata basis by You on the Platform. In case You have not paid any subscription fee due to Platform’s policy or any other reason, Platform shall not be liable for any loss or damage in whatsoever manner.

18. PRIVACY POLICY

The Platform is committed to responsibly handling the information and data we collect through the Platform in compliance with our Privacy Policy. Please refer to our Privacy Policy. The data provided by the Users shall be kept with the administrator of the Platform and may be used subject to terms of Privacy Policy.

OWNERSHIP OF INTELLECTUAL PROPERTY –

The Platform and all the rights including but not limited to intellectual property rights subsisting under or in relation to the Platform are owned by the firm and its affiliates, subsidiaries, licensors, Users as the case may be. The Platform respects copyright, and we prohibit Users from using the Content for professional gain, commercial purposes or using such content on social media without prior written permission of Reqlaim.

If You believe that the Platform contains elements that infringe Your intellectual property rights in Your work, please notify us immediately. If we receive intellectual property right infringement claim notification, and it is felt appropriate, we may remove all such content which is indicated as infringing and/or take any other appropriate action at our discretion. If You believe that material or Products/Services infringes a copyright, You may notify us at support@wevouch.in with the details.

All materials on this Platform, including but not limited to images, software, text, icons and such like (the “Platform Content”), are protected by copyright under the copyright laws. You cannot use the Platform Content, except as specified herein. Users are not allowed to use the Platform Content for any purpose other than specifically permitted herein. In case of violation of copyright laws, You shall be liable under Section 51 of Copyright Act, 1957 or any other such regulations from time to time.

By displaying our logo, service marks and trademarks on the Platform, we are not granting You any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Platform Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

19. TERMINATION

If You wish to terminate this Agreement, You may immediately stop accessing or using this Platform. Your right to access and use the Platform terminates automatically upon Your material breach of any of the terms of these Terms of Use. Platform reserves the right to modify or discontinue Your Account at any time for any material breach of the obligations under these Terms of Use.

Survival: The disclaimer of warranties, the limitation of liability, indemnity and the jurisdiction and applicable law provisions shall survive any termination.

20. MISCELLANEOUS TERMS

Choice of Law and Jurisdiction: These Terms of Use are governed by and construed according to the laws of India, the acceptance of the Terms of Use shall be deemed to have been given at Kolkata and the courts in Kolkata, West Bengal, India shall have exclusive jurisdiction to entertain any proceedings in any way relating to or concerning these Terms of Use or any rights, duties, obligations or liabilities arising there under to the exclusion of all other courts in India.

Force Majeure: Without limiting the foregoing, under no circumstances shall the Platform is held liable for any damage or loss due to deficiency in performance of Services or delay in delivery of Product resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, internet failures, computer equipment failures, telecommunication equipment failures, software failures, machinery breakdown, strike, or due to government regulations, floods, storms, electrical failure, civil disturbances, riots and any other reason beyond reasonable control of the Platform.

No waiver: The Platform’s failure to insist on or enforce strict performance of any of the terms of these Terms of Use shall not be construed as a waiver of any provision or right.

Severability: If any part of these Terms of Use is held to be invalid or unenforceable by any law or regulation or final determination of a competent court or tribunal, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

No agency relationship: You agree that no joint venture, employment, or agency relationship exists between You and the Platform as a result of these Terms of Use or from Your use of the Platform or listing.

Entire agreement: These Terms of Use and Privacy Policy constitute the entire agreement between You and the Platform relating to this subject matter and supersede any and all prior communications and/or agreements between You and the Platform relating to this subject matter.

© ReQlaim Technologies Pvt. Ltd.