We, Reqlaim Technologies Private Limited, an Indian Company registered under the Companies Act, 2013, having office at Merlin Infinite, Unit No.806, 8th Floor Plot No.51, Block- DN, Sector V, Salt, Lake, Kolkata, Parganas, North WB, Kolkata, India (“Reqlaim”/ “we”/ “our”/ “us”).
We provide services acting as facilitators between the User and the Original Equipment Manufacturer(OEM), including but not limited to Warranty Notifications, AMC Notifications, Raising tickets for any warranty or servicing claims on behalf of our users (“Users”) through Website and Mobile Application www.wevouch.in (“Platform”)and social media pages developed by us including but not limited to Telegram, Facebook, Instagram, LinkedIn or any other social media (“Social Media”) that may come into existence. References to "You", “Users”, “Your” shall mean the Users (including Customers/Subscribers/Guests/Visitors) or accessing the Services and the Platform.
In order to provide safe, efficient, smooth and customised Services we ask for certain Personal Information which is collected and stored by us. This facilitates us to provide Services and features that most likely meet your needs. We collect Personal Information from you that we consider necessary for achieving this purpose.
When you enrol to avail Services or register with us, to serve you in our best capacity, we collect your Personal Information. “Personal Information” means and includes any information or data which includes but not limited to:
We may collect Personal Information about your activity, such as date and time you logged in, features of our Platform that you’ve been using, searches, clicks and pages visited by you.
As part of our Services, we may use third-party technologies to understand how our Users as a whole use our Services or and constantly enhance, innovate services to reflect the needs of the Users. When you use, or access the Platform, we may also collect and store additional information which may or may not personally identify you or be identifiable with other information collected. Such information includes, without limitation, your internet protocol address, your usage and log in information, browser types, domain name, device locations, geographic locations, type of operating system, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser and other statistical data involving your use of the Platform and/or our Services. This information is collected passively using various technologies or may be provided by you through communications with us.
You understand, acknowledge and agree that when you access social media your Personal Information is identified by such social media sites and they may provide your Personal Information to us or we may collate or derive your Personal Information on the basis of your engagement on social media.
Unless specifically requested, We ask that You do not send Us and You do not disclose, on or through the Platform or otherwise to Us, any sensitive personal information, including any of the following: (i) racial or ethnic origin; (ii) political opinions; (iii) religion; (iv) ideological or other beliefs; (v) physical, physiological and mental health condition; (vi) sexual orientation; (vii) biometrics information or genetic characteristics; (viii) national identification numbers/Aadhar card number; (x) criminal background; (xii) administrative or criminal proceedings and sanctions; or (xiii) any other sensitive personal data information.
We may automatically collect non-personal information about You such as the type of internet browsers You use or the Platform from which You linked to our Platform. We may also aggregate details which You have submitted to the Platform (for example, Your Consumer details, Warranty Details etc). You cannot be identified from this information and it is only used to assist us in providing an effective Service on this Platform. We may from time to time supply third parties with this non-personal or aggregated Information in connection with the Services and this Platform.
The details related to the aggregation of information provided by You on the Platform shall be used for our reference. But the details of individual information shall not be used by us. For example – for the purpose of analysis, the data shall be used by us in order to identify your preferences, your use of the Assets and the complaints related therein but such information, preferences and choices related to you and Services obtained shall not be used by us.
The information is collected and used to:
We may share with third-party service providers certain information, such as Your history of searches and interests in terms of specific browsing or queries updated by you in aggregated mode so as to better understand which advertisements and services may interest You.
The Platform is not directed at anyone who We know to be under the age of 18, nor do We collect any personal information from anyone who We know to be under the age of 18. If You are under the age of 18 years, please do not use the Service and do not submit any personal information to Us. In case You are under the age of 18 years and wish to use the Platform You should obtain permission from Your parents and guardians before sharing any Personal Information about yourself to the Platform.
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We may place both permanent and temporary cookies in Your computer’s hard drive while using Our Services. These cookies do not contain any of Your personally identifiable information. You may choose to disable the cookies using the settings in Your operating system of the device. However, if You do so, You may not be able to use the full functionality of Our Website/s & Application/s
Cookies may be used for the following purposes:
Notwithstanding anything mentioned hereinabove, we shall not be responsible for the actions or omissions of the parties (including but not limited to the entities listed above) with whom the Personal Information is shared, nor shall we be responsible and/or liable for any additional information User may chooses to provide directly to any third party.
We may retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your Personal Information, upon reasonable request. We may also need to retain certain data for recordkeeping purposes, and there may also be residual information that will remain in our databases and on other records, which will not be removed. Please note that there might be latency in deleting the Personal Information from our servers and backed-up versions. In addition, we do not delete from our servers’ files that you have in common with other users.
We value Your Personal Information; we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting Your Personal Information from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate. All Personal Information is securely stored with shared hosting server. As a matter of security, we take back-up of systems periodically. Although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we take no liabilities or responsibilities for it.
You are responsible for all actions of Your User account and password. Therefore, we do not recommend that You disclose Your password to any third party. If You choose to share Your user account and password or any Personal Information with third parties, You are solely responsible for the same. If You lose control of Your password, You may lose substantial control over Your Personal Information and may be subject to legally binding actions.
We are interested in your views, and we value the Feedback (defined below) we receive from you. However, we do not have control or are responsible for any such Feedback or the Personal Information which you make available through the Platform. We encourage you to be careful regarding the Personal Information you disclose in this way.
Subject to any applicable law, any communication or feedback sent by you to the Platform (including without limitation testimonials, reviews, comments, contents, images, audio, feedback etc. collectively “Feedback”) is on a non-confidential basis, and we are under no obligation to refrain from reproducing, publishing or otherwise using it in any way or for purpose. We can use the feedback including without limitation any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including without limitation developing, manufacturing and/or marketing services.
You agree that you will not assert any ownership right of any kind in the Feedback (including without limitation copyright, patent, trademark, unfair competition, moral rights, or implied contract) and you hereby irrevocably waive the right to receive any financial or other consideration in connection with the Feedback, including without limitation acknowledgment of you as the source of the Feedback.
We recommend that You check the policy of each Platform You visit to better understand Your rights and obligations especially when You are submitting any type of content on those third party Platform. Please contact the owner or operator of such Platform if You have any concerns or questions.
You may wish to participate in digital media/Social Media campaign hosted by us which we make available to You. The main aim of the Social Media is to facilitate and allow You to share content. However, we cannot be held responsible if You share Personal Information on Social Media that is subsequently used, misused or otherwise appropriated by another user.
We exclusively develop our logos, concepts and ideas for use in advertising, promotion, public relations and whatever else is appropriate to promote our services. You are not supposed to misuse, steal any of our creations, logos, and also not use any of our creations appearing on the Platform for any purposes, otherwise the act may attract penal action.
Platform will not be liable for any damages, direct or indirect, incidental or consequential, and all liabilities (including for negligence, loss or damage such as loss of revenue, unavailability of system or loss of data and loss of Your Personal Information) and for use of or inability to use Services of any kind that is offered or to provide indemnity or any other remedy to You or any third party. We make reasonable efforts to ensure that the Platform is free from defects or viruses. It is your responsibility to ensure that you use the correct devices for accessing and using the Platform and to protect from anything that may damage it.
Any dispute arising, between You and Reqlaim shall be governed under the laws of India and courts of law at Kolkata, West Bengal, India shall have exclusive jurisdiction over such disputes.